PRODUCT WARRANTY AND AFTER SALES

All our products are guaranteed and have a 2 year warranty.

If you have a product that doesn't work correctly, we encourage you to contact us to see if we can help fix it or replace it.
We are genuine about our customer service and stand by the quality of the products we design and make.

If you have a defective product issue within the first 30 days of getting it, we will pick it up, otherwise you will be need to send it back to us at your cost and risk, so it needs to be packed very carefully so as not to damage it further either cosmetically or functionally.
When we get the product back we will asses the problem and if its a faulty manufacturing issue, we will either repair it or replace it for free at our discretion. Cosmetic damage or damage from misuse is not covered by the warranty. 

If you want to contact us about a product or have an after sales question, please do that at service@oliverhemming.com