If you live in the US and there is a delay in the shipping time, this will be a US customs delay due to the Trump Administration policy towards all imports. Your order may be delayed by 5-10 days. Thank you for your patience. Rest assured that we and FedEx are doing our best to get the order to you. Please check the tracking number that was emailed to you for further info, or you may email us at service@oliverhemming.com with your query.

Yes, if your order is over $140USD after discounts, shipping will be free to every country that we ship to. 
A list of the countries we ship to can be seen at this link 

Please email us at service@oliverhemming.com
with your query. All our products have a 2 year warranty, so if you have a problem, please let us know and we will do all we can to resolve the issue asap.

Please email us at websales@oliverhemming.com with your request. If you cancel your order, we will refund you to the same payment card you paid with.

You should have been sent the FedEx tracking info by email, but if not, please email us at  websales@oliverhemming.com with your order number and we can give you the tracking number. Most orders will be shipped by FedEx and can be tracked at this link Fedex.com with the tracking number we sent you, after FedEx have picked it up. 

We will pack your order and create a tracking number, this number will not show up on the FedEx website until they actually collect it, so please give it a day or two to show on FedEx tracking

We aim to ship your order within 1-2 days of receiving it. Sometimes the item may not be in stock and we need to make it for you, this can take about another week.

When your order is ready to ship, we will send it by FedEx, which can take 3-6 days on top of the time it takes us to prepare the order. The whole process usually take 3-10 days depending on if it’s in stock. However, If you live in the US and there is a delay in the shipping time, this will be a US customs delay due to the Trump Administration policy towards all imports. Your order may be delayed by 5-10 days. Thank you for your patience. Rest assured that we and FedEx are doing our best to get the order to you. Please check the tracking number that was emailed to you for further info, or you may email us at service@oliverhemming.com with your query.

We usually ship with FedEx anyway and that takes 3-6 days , so hopefully that will be sufficient.

When your order is ready to ship, we will send it by FedEx which can take 3-6 days on top of the time it takes us to prepare the order. The whole process can take 3-10 days depending on if its in stock.

If you have a special urgent request please email us at websales@oliverhemming.com with your request and we will see what we can do.

Yes, please email us at websales@oliverhemming.com with your request and we will see what we can do. If your order is more than $200 USD we will send it by FedEx automatically

We automatically send email confirmations when you place your order and again when we ship it. Please check your junk mail or deleted items if you didnt get them or email us at  websales@oliverhemming.com

We will pack your order and create a tracking number, this number will not show up on the FedEx website until they actually collect it, so please give it a day or two to appear on the FedEx tracking system.

If in doubt please email us at  websales@oliverhemming.com with your order number and we will see what is the status.