If you are trying to place order on our website for an item to be delivered to the USA, please note that all orders will be subject to a duty + tariff fee of 37.5% if the order is delivered to the USA.

Apologies for any inconvenience caused but this is brought about by the current tariff issue in the US.

Please email us at  sales@oliverhemming.com with any query.

If you are trying to place order on our website for an item to be delivered to the USA, please note that orders placed on our website will incure duty + tariffs totalling 37.5% for all orders delivered to he USA.

Apologies for any inconvenience caused but this is brought about by the current tariff issue in the US.

Please contact the Trump administration for further updates on that and their on going trade war and tariff policy.

Please email us at  sales@oliverhemming.com with any query.

Yes, if your order is over $140USD after discounts, shipping will be free to every country that we ship to. 
A list of the countries we ship to can be seen at this link 

Please email us at service@oliverhemming.com
with your query. All our products have a 2 year warranty, so if you have a problem, please let us know and we will do all we can to resolve the issue asap.

No, you dont. If we accept your order it will be shipped on our FedEx account with all duties and taxes pre paid, so you should not be paying anything to get your delivery. If you do get asked to pay, please email us at service@oliverhemming.com
with your order number before you accept the charges.

Please email us at websales@oliverhemming.com with your request. If you cancel your order, we will refund you to the same payment card you paid with.

You should have been sent the FedEx tracking info by email, but if not, please email us at  websales@oliverhemming.com with your order number and we can give you the tracking number. Most orders will be shipped by FedEx and can be tracked at this link Fedex.com with the tracking number we sent you, after FedEx have picked it up. 

We will pack your order and create a tracking number, this number will not show up on the FedEx website until they actually collect it, so please give it a day or two to show on FedEx tracking

We aim to ship your order within 1-2 days of receiving it. Sometimes the item may not be in stock and we need to make it for you, this can take about another week.

When your order is ready to ship, we will send it by FedEx, which can take 3-6 days on top of the time it takes us to prepare the order. The whole process usually takes 3-10 days depending on if it’s in stock. Thank you for your patience. Rest assured that we and FedEx are doing our best to get the order to you. Please check the tracking number that was emailed to you for further info, or you may email us at service@oliverhemming.com with your query.

We usually ship with FedEx anyway and that takes 3-6 days , so hopefully that will be sufficient.

When your order is ready to ship, we will send it by FedEx which can take 3-6 days on top of the time it takes us to prepare the order. The whole process can take 3-10 days depending on if its in stock.

If you have a special urgent request please email us at websales@oliverhemming.com with your request and we will see what we can do.

Yes, please email us at websales@oliverhemming.com with your request and we will see what we can do. If your order is more than $200 USD we will send it by FedEx automatically

We automatically send email confirmations when you place your order and again when we ship it. Please check your junk mail or deleted items if you didnt get them or email us at  websales@oliverhemming.com

We will pack your order and create a tracking number, this number will not show up on the FedEx website until they actually collect it, so please give it a day or two to appear on the FedEx tracking system.

If in doubt please email us at  websales@oliverhemming.com with your order number and we will see what is the status.