Please email us at websales@oliverhemming.com with your request. If you cancel your order, we will refund you to the same card you paid with.

You should have been sent the tracking info, but if not, please email us at websales@oliverhemming.com with your order number and we can give you the tracking number. Most orders under $250 USD value will be shipped by air mail from Hong Kong and can be tracked at this PAGE LINK.  Orders over $250 will be sent by FedEx and can be tracked at Fedex.com

We aim to ship your order within a few days of receiving it, however sometimes the item may not be in stock and we may need to make it for you, this can take about another week. When your order is ready to ship, we will send it to by Air-Mail (covid-19 permitting) which can take 10-16 days normally or by FedEx if the order is over $250 USD which usually takes 3-5 days, on top of the time it takes us to prepare the order.

Yes, please email us at websales@oliverhemming.com with your request and we will see what we can do. If your order value is more than $250 USD we will send it by FedEx automatically

Yes, please email us at websales@oliverhemming.com with your request and we will see what we can do. If your order is more than $200 USD we will send it by FedEx automatically

We automatically send email confirmations when you place you order and when we ship it, so please check your junk mail or deleted items or email us at  websales@oliverhemming.com

We may need to make your order as they are all hand made, but if you are worried, please email us at  websales@oliverhemming.com with your order number and we will see what is the status. Please note, with COVID-19 there are some delays. If in doubt please contact us.