Section

COVID-19 SHIPPING ISSUES & DELAYS

For Orders Placed after 9 January 2022

Due to the Covid-19 pandemic, our normal express air delivery service has been suspended by the operator and now sadly we will have to add a shipping surcharge of $30.00 USD to all orders under $140.00 USD and then we can send them by FedEx. We apologize for this extra cost. Orders over $140.00 USD remain free shipping.

For Orders Placed before 9 January 2022

For web-orders under $250 USD value, we are experiencing some significant delays in being able to ship orders. At the moment our FREE shipping service to the US, UK, Canada and most other countries has been suspended by the operators, because of a lack of flights. Any orders already shipped but not delivered maybe delayed by at least 2 weeks.

 We are doing our best in these difficult circumstances to get your orders shipped and we will contact you. If you have any concerns, please contact us below, if we have not already contacted you. We apologize for any delay and inconvenience.

If we can't send your order, we will offer you a refund or a delayed service.

Orders over $250 USD in value are not affected as they are sent by FedEx.

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Points Of Contact

HEAD OFFICE

Studio Designs Limited
Tai Yau Street , Kowloon, Hong Kong
info@oliverhemming.com

Tel: +852 9726 1801

US MAILING ADDRESS

Studio Designs Limited
410 E Santa Clara Street, Unit # 725
San Jose, CA 95113, USA
info@oliverhemming.com

Tel: +1 415 697 1521

INTERNATIONAL ENQUIRIES

sales@oliverhemming.com

中文咨询

china@oliverhemming.com

Tel: +86 134 2303 0912