If you live in the US and there is a delay in the shipping time, this will be a US customs delay due to the Trump Administration policy towards all imports. Your order may be delayed by 5-10 days. Thank you for your patience. Rest assured that we and FedEx are doing our best to get the order to you. Please check the tracking number that was emailed to you for further info, or you may email us at service@oliverhemming.com with your query.

Yes, if your order is over $140USD after discounts, shipping will be free to every country that we ship to. A list of the countries we ship to can be seen at this link

Please email us at websales@oliverhemming.com with your request. If you cancel your order, we will refund you to the same card you paid with.

You should have been sent the FedEx tracking info by email, but if not, please email us at websales@oliverhemming.com with your order number and we can give you the tracking number. Most orders will be shipped by FedEx and can be tracked  with the tracking number we sent you at Fedex.com

We aim to ship your order within a few days of receiving it. However sometimes the item may not be in stock and we may need to make it for you, this can take about another week. When your order is ready to ship, we will send it by FedEx which can take 3-6 days on top of the time it takes us to prepare the order.

Yes, please email us at websales@oliverhemming.com with your request and we will see what we can do. We usually ship with FedEx anyway and that takes 3-6 days , so hopefully that will be sufficient.

Yes, please email us at websales@oliverhemming.com with your request and we will see what we can do. If your order is more than $200 USD we will send it by FedEx automatically

We automatically send email confirmations when you place you order and when we ship it, so please check your junk mail or deleted items or email us at  websales@oliverhemming.com

We may need to make your order as they are all hand made, but if you are worried, please email us at  websales@oliverhemming.com with your order number and we will see what is the status.